The DeFinis and Pabody Agency

When the unexpected hits...

Make it
to the other side

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HERE TO SERVE YOU.

Unlike a captive, or direct insurance company who only offers their own proprietary products, our agency is 100% independent of any one company. Many insurance consumers don’t fully understand just how important that really is.

We make sure you do by addressing each one of your coverage needs with unique perspective, and offering the absolute best available options for YOU.


Meet the Crew

Features & Services

Access to multiple companies and wide range of products

Easy switching from company to company without hassle

Unbiased and objective advice

Claims assistance and advocacy

Policy service from the same person you bought from

Our Agency

Features & Services

Access to multiple companies and wide range of products

Easy switching from company to company without hassle

Unbiased and objective advice

Claims assistance and advocacy

Policy service from the same person you bought from

Captive Agency

Tries to sell & support only their one company

Adjusters are often exclusive to the one company

To call center

Features & Services

Access to multiple companies and wide range of products

Easy switching from company to company without hassle

Unbiased and objective advice

Claims assistance and advocacy

Policy service from the same person you bought from

Online & 1 - 100
Companies

Tries to sell & support only their one company

No help: You vs Adjuster

You’ll likely never talk to the same person twice

When you buy from an independent agent like us, you’re supporting local business and your local economy.
#choicematters #independentagent

COMMUNITY

EMPOWERING COMMUNITIES, TRANSFORMING LIVES!

At The Definis and Pabody Agency, we are dedicated to community upliftment and believe in the transformative power of unity. Partnering with local nonprofits, we strive to support and empower underprivileged families in our area. These partnerships enable us to extend our reach, offering both assistance and solidarity. More than just a team, we are […]

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REWARDS

Get paid every time one of your recommended friends gets a quote from us.

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CONCIERGE

Check out our free Concierge Directory to search for recommended local businesses.

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OUR HOMETOWN

Friends of our agency receive an issue of Our Hometown Magazine for free every single month.

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TESTIMONIALS

I always receive excellent customer service from every member of their team no matter how large or small the issue is.They provide me with coverage for my houses, autos, business and life! I highly recommend this agency to all!!
David Avicolli
David Avicolli
Always excellent service!!
David Avicolli
David Avicolli
You get great customer satisfaction from this company. They assist with the best insurance possible. If you call them and they will have to get back to you they will look into what's best for you. They're also fun. They at one time threw a gathering that had subs, wings, pizza, beer and wine. We got to keep the wine glasses.
Gloria Wilson (GloW)
Gloria Wilson (GloW)
Great place for all your insurance needs. I've been with them for 20+ years and have never had a problem that couldn't be resolved.
Thomas Addis
Thomas Addis
Very supportive and efficient. Always help to provide the best rates. They treat customers like family
Arabia Burgette
Arabia Burgette
A1 service everytime
Devin Williams
Devin Williams
Best service.
Kim Lewandowski
Kim Lewandowski
Joe and his staff have always been extremely helpful! We have benefitted from his agency for many years, and hope to continue our relationship!
damian ward
damian ward
Been with Company a very long time! They’ve bee super helpful since day one.
Mary Ann McGlinchey
Mary Ann McGlinchey
Very professional and very good people. The customer service is great and the office is very clean and neat 👌
Greg Banks
Greg Banks
Larry was super helpful and made getting my renters policy quick and easy!
Mollie Borowsky
Mollie Borowsky
This review is long over due as I’ve been coming to parks for years and have had an above and beyond experience each time. Everyone is friendly and helpful no matter your situation and I’ve come to them in all types of situations haha .Special shout out to HELENE AND FRANK. My favs .
Lala Marie
Lala Marie
Frank was great to work with
Jaiden Transport
Jaiden Transport
After being referred by family I contacted Justin @ Pabody Ins whom was able to offer me a bundle rate that I truly couldn't pass up. Justin was wonderful to work with and made my transition super easy & convenient. His customer service was above all & the rates unbeatable! I will be recommending his services going forward. Thanks again Justin!
Lise Shaffer
Lise Shaffer
Always a pleasure to stop here and talk to Joseph
Tamir Brown
Tamir Brown
I've been a client of his agency for over 15 years or more. I've stayed because of the service. Whenever I've needed you, you've come through with more than requested or expected! Thank you!
Jerry Wells
Jerry Wells
I have not needed them often but each time I needed them the problem was taken care of immediately and with great kindness and patience.
Mary Berg
Mary Berg
Always reachable and good responses.
Pat Bergey
Pat Bergey
I love nationwide. They are great. Always on my side.
Dawn Stock
Dawn Stock
Great service ever!
Georgine Mayila
Georgine Mayila
Justin Mills at Pabody Insurance was professional to deal with. He provided a quote for my home owners insurance that beat other companies. I decided to proceed with the great deal of the provided quote. I would recommend considering Justin for any of your insurance needs.
Kim Mills
Kim Mills
They have taken care of all of my insurance needs for years. They are very responsive, always get me a good deal.
Dani Preston
Dani Preston
I'm very happy so far!
Jennifer *****
Jennifer *****
My wife and I have been clients for many years, insuring our residence, both cars and recently, a rental property with your agency. Every interaction has been prompt, courteous and professional. We couldn't be more pleased and plan to continue to be clients. We give our highest recommendation!
Jerry Wells
Jerry Wells
Very helpful. Found lower quotes than I ever received.
Susan Hunter
Susan Hunter
Treat you like family.
Gene K
Gene K
I have had my car and life insurance with Pabody for over 10 years. From the beginning until present the staff have always been very professional, friendly, and helpful, especially Rosa. Anytime I have to switch a vehicle or make any changes to my policy I call in and speak to Rosa. She makes the changes and sends my documents to be signed right to my email so I don’t have to stop in the office or wait for the mail. It’s quick and easy. Thank you Rosa!!
Karla Orner
Karla Orner
Pabody insurance staff are friendly, helpful, and super efficient! They take care of your needs right away.
Lilia Medina
Lilia Medina
I have been with them for year's and l had no problems when it came to getting my car fixed.
Frances Stanley
Frances Stanley
Always happy to help and stay open late and on the weekend.
Curt Manire
Curt Manire
Staff are knowledgeable and friendly. They listen to what you are looking for and they find you the best policy to fit your needs.
Lilia Medina
Lilia Medina
I had a slight accident and Nationwide took care of it very efficently. One call was all I needed to do.
Daniel Smith
Daniel Smith
Joe and his associates always deliver great service and respond to my questions and emails promptly
Stu Silver
Stu Silver
Great place and people.
josephnshelby alongi
josephnshelby alongi
Rosa the mngr of Peabody and staff have always been very prompt, courteous, and informative. That's all you can hope for when calling your insutance provider. Ty
josephnshelby alongi
josephnshelby alongi
I have worked with Helene and Leo on several quotes and adjustments to my policy. Long standing customer. Cannot say enough great things. Please reach out to them for the best service and great rates. Appreciate everything!!
Brandon Neikam
Brandon Neikam
Agent Velma Green was very helpful and knowledgeable in guiding me through the process of submitting information to Progressive for refund of premium. It helps to have a pleasant voice at the other end of he phone when you're stressed on what to do. Thank you for your service.
Theda Harmon
Theda Harmon
Chris came thru when I needed a much better quote for auto insurance. And he did it within 24 hrs.Very cool. I highly recommend this agency for any timely insurance needs.5 star all the way.. what can I say when I deal with the best!
Wj Milles
Wj Milles
Donna was the perfect rep. I had an urgent request that none of the other reps could seem to figure out for me. Her responses were immediate and she solved the problem I had the very same day. Great job Donna!....and this is coming from a guy that never takes the time to post reviews
Corey Maher
Corey Maher
Had a great experience Leo was helpful and I got what I needed within a half hour
tamarra turner
tamarra turner
Once again, the Pabody group was helpful - Rosalina especially. And Nationwide insurance is excellent. I have had my house and auto insurance with Pabody since 1999!
Karen Drickamer
Karen Drickamer
Carol was great! The process was quick, smooth and we were able to get a better quote than other competitors.
lucette smith
lucette smith
Super helpful! Great experience all around.
Brenna Hughes
Brenna Hughes
Grear Service
Stephen Pirritano
Stephen Pirritano
Super helpful, also have a good experience when I need insurance help.
vinny tulio
vinny tulio
Frank is totally amazing he’s been the most honest professional man we have ever metI would never buy insurance from anyone else
Rich Bishop
Rich Bishop
Fast service. Respectable staff. Ive been a customer for years and id reccomend them to anyone. The parking isnt the most convenient but the quality of service out weight any little parking inconvenience.
Bianca Wilson
Bianca Wilson
Friendly service. All our claims have been quickly processed. I compare prices and if need be we sit down for comparison and work things out.
Lucinda Heller
Lucinda Heller
Chris Fox was excellent to deal with. He combined our policies, got us more coverage and saved us money!
Andrew Hunadi
Andrew Hunadi
Ive been going to parks for about 8 years now. Every single time I go I get nothing but the best service! Super friendly, down to earth people. Title tags and insurance they have it all.Super quick! In and out service as always!
Dirt Diggler
Dirt Diggler
i had great help from an agent called christopher. answered all the questions i had, and was able to get insured with the best policy i ever had. thank you!
mitchell sanon
mitchell sanon
Christopher Fox is GREAT! He is a one-of-a-kind insurance agent who is always ensuring that his customers have the best coverage for the lowest possible rate. He's always available to discuss insurance and really knows his stuff. Super knowledgeable and a delightful person!
Michael Lapteff
Michael Lapteff
Frank is always very helpful and friendly . Great place to go for insurance , DMV services , notary , etc .. I recommend to all my family and friends
lisa dillman-fauls
lisa dillman-fauls
Very helpful agents. Chris Fox was very patient and helpful, from beginning to end of the process.
Lindy Backues
Lindy Backues
Chris was a big help switched my insurance to nationwide without question keep up the good work...
Steven Weeks
Steven Weeks
Pabody Insurance is excellent to work with ; Rosalina Medina is especially helpful , and very nice too !
LB Dixon
LB Dixon
They were very professional and they gave excellent service I'm glad my insurance is through parks
T Awson
T Awson
Great service
Eric Williams
Eric Williams
Excellent service for 15+ years.
Jack Cahill
Jack Cahill
Always willing to help.
Devon Russell
Devon Russell
I've been a customer for 8 years and I've always had nothing but a positive experience. My Agent, Christopher Fox, has has always been courteous, professional and he really makes sure that I am getting the best coverage for the best price. I would highly recommend.
chicagocubs5
chicagocubs5
Chris was very helpful and on top of thing.
Evan McGhee
Evan McGhee
Velma Green at Park DeFinis was so helpful and knowledgeable in helping our family navigate our car insurance options and choose what was right for us within our budget. She followed up with call-backs, clear info, and went the extra mile until we felt good about all the details and our decision.
Emily Carroll
Emily Carroll
We have been with Nationwide for years, everyone is friendly and very helpful. I wouldn’t think about changing insurance company ever.
carla Medina
carla Medina
They treat us like family there and we LOVE it!! I would not go elsewhere! We have our homeowners, auto and other coverages at their office. They all do a wonderful job explaining any questions we have.
Minerva Medina
Minerva Medina
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